{"id":7537,"date":"2023-12-20T10:08:54","date_gmt":"2023-12-20T09:08:54","guid":{"rendered":"https:\/\/www.hotelaromar.com\/quality-policy\/"},"modified":"2026-09-03T09:08:53","modified_gmt":"2026-09-03T07:08:53","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/www.hotelaromar.com\/en\/quality-policy\/","title":{"rendered":"Quality policy"},"content":{"rendered":"\t\t
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Quality policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We drive a model of continuous improvement based on quality, and loyal to the values that permeate our activity in the service of tourism and the country.<\/strong><\/p>

\u00a0<\/p>

Mission<\/strong><\/p>

We exist to offer accommodation and restaurants, following the legacy of quality hospitality and with close, family-oriented service, which is one of the distinguishing features that shape the most authentic Costa Brava.<\/p>

We continue with the legacy of its founders, Mr. Jordi Comas and Mrs. Carme Hospital, which imbues our services with the luxury of the little things: closeness, feeling at home, having contemporary, unique and comfortable spaces, with a calm and serene atmosphere, from which to enjoy new and memorable experiences.<\/p>

We have a feminine soul. The owner, Mrs. Carme Hospital, is an entrepreneurial woman who, more than 60 years ago, launched one of the most ambitious and innovative projects on the Costa Brava, committing to a profound transformation of her establishments. She also embodies the role of women in tourism and is an example for all the women in the sector.<\/p>

\u00a0<\/p>

Vision<\/strong><\/p>

We are strengthening the pillars of quality by working in accordance with methodical and orderly, yet innovative, management and operations that follow the most current trends in hospitality.<\/p>

Our services are also imbued with the methodology and the engine of change proposed to us by the philosophy of continuous improvement, in order to be competitive in a global, uncertain and constantly changing world.<\/p>

The continuous improvement model, based on the ISO 9001:2015 standard, generates a series of management and measurement mechanisms to guarantee that, at all times, the quality requirements are met, always aimed at customer satisfaction.<\/p>

\u00a0<\/p>

Values<\/strong><\/p>

We want to continue being a benchmark for hospitality in our country, with the values that define us: experience, service, commitment and pride of belonging. Among them are sustainability, hospitality and the enhancement of local products.<\/p>

For our clientele we offer loyalty, satisfaction, recognition and every effort to ensure that their expectations are exceeded.<\/p>

For our workers we also offer loyalty, internal training and personal and professional growth. But, in turn, we also require an empathetic, service-oriented attitude. We ask of them a 360\u00ba outlook so that we can offer the utmost quality in our services and attentions.<\/p>

For our collaborators we offer continuous communication and we welcome them openly to attend to their proposals. We work with the utmost transparency and an attitude geared towards efficiency, and we comply with and enforce the agreed processes and conditions. We make our decisions objectively, based on data and evidence. And we require of them a good service that is agile, diligent and professional, that they have a quality and innovative product, suited to our needs, that is faithful to the standards we offer in our hotels and restaurants. We also request that the price of the service correspond to the quality and to the competitive environment, in order to achieve a relationship of loyalty.<\/p>

As for sustainability, we work to achieve maximum energy efficiency, to reduce environmental impact and to contribute to the fight against climate change, which concerns us greatly. And we strive, every day, to offer our customers a pleasant environment, as natural as possible, healthy and well cared for. We want to have an impact on society by showcasing a gastronomic proposal based on local products.<\/p>

We pass on our experience in the tourism industry to the tourism sector as a whole and to society in general, through the Fundaci\u00f3n Jordi Comas Matamala. The foundation, chaired by Mrs. Carme Hospital, preserves the memory of her husband and gathers his legacy, and its main reason for being is to raise awareness about tourism through the various annual activities it organizes.<\/p>

Mrs. Carme Hospital<\/p>

Owner<\/p>

In Platja d\u2019Aro, 1 September 2022<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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